Last updated: October 24, 2026
Maple Go is operated by Chun Shen Tai (individual operator) (“we” or “us”). This policy explains what information we collect, how we use it, who processes it for us, and how you can manage your own information.
Information we collect
- Phone number: used for sign-in. Verification codes are sent by Google Firebase.
- Profile: your display name, birthday, gender, who you want to meet and their age range, hometown, the city you live in, your travel mode city (if you have turned it on), languages, relationship goal, bio, and your filter settings.
- Photos: the profile photos you upload. Photos are kept in private storage at Cloudflare. After upload, Amazon Rekognition automatically checks them for nudity, violence or hate symbols.
- Face data: processed during real-person verification. See “Face data and real-person verification” below.
- Likes, matches and chat messages: used for matching and delivering messages. Messages are automatically scanned for scam-related words so that we can show scam alerts. For accounts registered less than 72 hours ago, outside contact details in messages are hidden.
- Push notification token: if you allow notifications, we store your phone’s notification token and your app language, and use them to notify you of new matches and new messages. Notifications show only the other person’s display name, not the message content.
- Subscription information: when you buy Premium, payment is handled by Apple or Google, and we do not receive your credit card details. Our subscription management service, RevenueCat, receives your purchase records and your account ID. We only store your Premium expiry date.
- Report and block records: used to deal with violations and to protect other members.
Face data and real-person verification
Maple Go’s key promise is that “every member is a real person.” To make this possible, we process images of your face after you give your consent.
- What we collect: the images captured by your front camera during real-person verification, and one reference image that Amazon Web Services extracts from them. During the comparison, the facial features in your profile photos are also analyzed.
- What it is used for: only to confirm that you are a real person (liveness detection) and that each of your profile photos is of you. It is not used for any other purpose, and it is never sold, rented or used for advertising.
- Who processes it: the check images are streamed directly from your phone to the Amazon Web Services Rekognition service (Oregon, USA) and do not pass through our servers. We have set up the check so that no images are retained. The single reference image that AWS extracts is sent to our server, compared with your profile photos in memory only, and discarded immediately after the comparison. It is never written to storage.
- How long we keep it: the check images and the reference image are discarded as soon as the comparison is complete, and we do not keep them. We keep only the “verified” result, the time of verification, and the version of the consent you gave and when you gave it, until you delete your account. Profile photos are handled as described under “Retention” below.
- Consent and withdrawal: before verification starts, the app asks you to read an explanation and tick a box to agree. You can withdraw your consent at any time by deleting your account, and we will delete your verification result and photos along with it.
How we use information
- To provide matching, chat, notifications, membership and account features.
- To confirm that members are real people and are at least 18 years old.
- To detect scams and inappropriate content, handle reports, and stop suspended users from signing up again with the same phone number.
We do not sell your personal information, and we do not use it for third-party advertising.
Who can see your information
- Other members can see only your display name, age, city, hometown, languages, relationship goal, bio, prompt answers and approved photos. Your birthday, phone number and filter settings are not made public. Photos are shown through links that are valid for up to 1 hour.
- Service providers (who process data only on our instructions):
- Google Firebase: sign-in, database, server functions, push notifications
- Cloudflare: photo storage (R2), website
- Amazon Web Services: photo content moderation, liveness detection, face comparison
- RevenueCat, Apple, Google: subscription payments and management
- We may provide information to law enforcement when required by law, or to protect someone’s personal safety or investigate fraud.
Where your information is stored
Your information is stored mainly in the United States (Google Firebase US multi-region, Amazon Web Services in Oregon, USA, and Cloudflare Western North America). If you live in Canada or another country, your information will be transferred to the United States for processing and will be subject to US law.
Retention
- We keep your information for as long as your account exists.
- When you delete your account, your profile, photos, likes, matches and chats, notification token, verification result and consent record are deleted immediately. We also request deletion of your records held by our subscription management service.
- Reports made by others about you, and reports you make, are kept for 2 years to deal with fraud and safety issues.
- If your account is suspended, or if there are still unresolved reports when you delete your account, we keep your phone number on a ban list for 2 years so that it cannot be used to sign up again. If a review confirms there was no violation, it is removed immediately.
- Server logs are kept for up to 30 days and then deleted automatically. We do not keep separate database backups.
Your rights
You can edit your profile, manage your photos and delete your account under “Me” in the app. To ask what information we hold about you, get a copy of it, or correct it, email taifammapplego@gmail.com. For step-by-step deletion instructions, see Delete your account.
Minors
Maple Go is only for people aged 18 and over. If we find an account belonging to a minor, we will suspend and delete it.
Changes to this policy
If we make material changes to this policy, we will notify you in the app. For changes related to face data, we will ask for your consent again before your next verification.
Contact us
Chun Shen Tai
British Columbia, Canada
taifammapplego@gmail.com